Frequently Asked Questions
What products do you offer?
We offer premium flowing water bowls and fountains designed to keep your cats and dogs hydrated and healthy.
How do I clean my water fountain?
We recommend cleaning your fountain every 1–2 weeks. Disassemble the unit, rinse all parts with warm water, and use a soft brush to remove any buildup. Avoid harsh chemicals.
What materials are used in your fountains?
Our fountains are made from BPA-free, pet-safe materials designed for durability and easy cleaning.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you offer returns or exchanges?
Yes! We accept returns within 30 days of purchase. Please contact us to initiate a return or exchange.
How do I contact customer support?
You can reach us through our contact page or by emailing our support team. We typically respond within 1–2 business days.